Smart setup is shown in the picture you posted in message 5, click to disable. Purple: The Super Hub is in modem mode. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. 22h19. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Dont have a different device to try? On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Your Mini Hub is designed to conserve power whenever possible. on Press the Restart button. make sure your device is connected to the WiFi network. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Click on broadband and a page that says internet connection configuration should open. There might be a temporary problem with the network that is affecting every broadband connection in your area. Does it announce your correct no. Go to http://192.168.1.254/ in your web browser. Using the Power button, turn your Hub off and then on again. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. We'd like to help so please get in touch. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Select your hub from the options below to see what they mean. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Check you're connected with the correct username in the Hub manager. All the lights will flash and turn blue. Choose Status in the top-left corner of the home page. Check your cables. On the Plusnet hub it says 'connected'. Light on router is blue but no internet connection! 2022 If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. The power is off or the lights have been turned off using the Hub Manager. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . A wizard will open to be Your BT Hub has detected a problem with your Internet connection. richardward. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 12h58, on If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. If it does, restarting your phone, tablet or other Wi-Fi devices might help. And the Mini Hub will also work over a 3G signal. Connect a device to your Hub using a cable or wi-fi. Thanks again for the help - I have checked all / all look ok. If I hotspot from a phone I can get internet on all devices. If this doesn't fix it contact the technical helpdesk. One of the most effective tricks is the easiest. Re: Blue light but no wifi or internet connection. If it's flashing red, you didn't connect. 19h00. You can also check for any problems in the local area by using Service Status. on The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Check the power supply and that your Hub is turned on. If you can't get online, it might be your device. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? (No power button? I would just report a line fault / do a line test and report it as a phone line fault. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. 17h47. There's a problem. Did you manage to solve it ? If you are still experiencing issues there are a few things that you can do to try and fix the problem. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. This table shows how long each stage of the start-up process should last. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Your Hub will restart and the Power light will glow steady blue. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Your device is not paired to your hub. Connect a device to your Hub using a cable or wi-fi. I am sure this is a upstream issue / not local to me. If it's still not working contact BT. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Re: BT Hub - Blue light on but no internet on any devices. If I hotspot from a phone I can get internet on all devices. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Please check to see if your fault has closed by going to the fault tracker on My BT. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode A steady blue means that the Hub is connected to your broadband. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. I have this exact problem. if BT is down in the local area. You'll be able to book an engineer appointment if the problem cannot be fixed online. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Give it a couple of minutes and try again. Full Fibre connection Is your BT broadband playing up? Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. If so, then you're (temporarily) sorted. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Please can you help me? The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Plug your Hub's power cable into the mains and turn on. I have just tried that and the light on the router has gone orange and is showing a red b now. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Use the Power button to turn your Hub off and on again. All still working ok. Your Hub is connecting to another wireless device using WPS. That is also showing a blue light but no internet on all devices. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Ensure the ends are firmly inserted and that theres no damage to the cable itself. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Here's some tips to find the issue and get it fixed. If it stays orange use the Contact us link at the bottom of the page. Get more information on BT Power Save mode. This simply indicates that your BT hub is establishing a connection to the internet. Find your broadband network login details. 30-05-2020 Check the power button on your Hub is On. Make sure your Mini Hub is turned on and charged up or plugged in. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. If this doesn't fix your issue, please contact us. For a BrightBox: in the Internet section on the initial Status page or. steps to setup CloudFlare DNS on iPhone or iPad. In a web browser type 192.168.1.254 in the address bar and press Enter. Re: Light on router is blue but no internet connection! Blue: The Super Hub is in router mode. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? This takes a few minutes. Business Smart Hub 2 Business Smart Hub 1 Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Check the broadband lights status section in this table. The BT Home Hub 5 is capable of dual AC Wi-Fi. The Hub was fine / everything in the house was fine - it was a line fault. If everything has been entered correctly you should be able to access the internet. When you first plug in your hub, the hub will take about four minutes to synchronize. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. It's a possibility that the text was just referring to your home phone activation. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). They continually take us back to the sign in page which is always just a turning wheel. When you first plug in your hub, it'll take about four minutes to synchronise. Turn it off and back on again. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. The test socket is your main socket. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. We had the one about the phone on the 19th. The BT Smart Hub 2 router is showing a blue light and is definitely on. Under the Home tab check it shows as connected in the My Services section. 31-05-2020 Click on your model of Hub to find out what the lights mean. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. 12h58. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. 13h59. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Don't worry if you don't have full signal. Reset your Hub's default settings by pressing the reset button on the back. It has five antennae and uses four Giga ethernet connections. Yes I have. Try a few different spots around your house to find the best 4G signal. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Open a web browser and follow the on-screen help wizard to get connected. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Announcements, Guides & Community Updates. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Monthly cost changed on Tuesday - no internet since then! This doesn't affect our editorial independence. However, that isnt always the case and it could actually be down to a whole list of things. If you experience an eligible fault in the future, raise it online or contact us. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. At first devices did not seem to be working. His main beats include VPN services and antivirus. This will tell us at which stage EE have got to. I take it you've replaced the SETUP part with your account username? Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Power light is blue, but you can't connect to the internet. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. 2 users liked/thanked this post: 30-05-2020 switch it back on again via the Hub Manager. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Hmm. You should still get a good connection. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. The "Ready" light: This should be on 24/7. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. appears to be unstable / he is worried things might drop out again. Open a new web browser window and follow the on-screen help wizard to get connected. Ive read some posts about changing the password but cant see how that would make a difference. Now for PAIRING, Open G Hub Application, go . Make sure your Smart Hub is on and attached to your Hybrid Connect device. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If it's disconnected, click connect. Thanks, on The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Simply touch the power button to wake it back up. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. When the hub's lights are on, it's ready. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. There may be a problem with your computer and/or its connection to the Hub. This light turns on when it gets no connection. Turn it off and on then try again. Wait a couple of minutes for the Power light to glow blue. - also how do I switch it off? If this isn't the case the first thing to try is restarting your hub. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. 30-12-2016 30-05-2020 If it's flashing red, you didn't connect. Your device can't connect to the mobile network. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Sorry to hear you can't connect to the internet. Get six months of BT broadband and TV half price. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? We're usually less busy between 12 and 6.30pm. online troubleshooter. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. It has been hard to convince them it is not my issue. Use the Contact us link at the bottom of the page to get in touch. If you need to disable this, follow these steps in reverse. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. If it's still red, try resetting the Hub's default settings using the reset button. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Check your ADSL filters are plugged in correctly to your phone sockets. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Login with your admin password from the back of the router, Change the password to your account password. Tech Advisor helps you find your tech sweet spot. My workaround has been to manually enter DNS settings on each device. Restart your device, and if the light is still red, contact us. Look for a tab that says disconnect and click on it. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Fix it contact the technical helpdesk this, follow the on-screen help wizard to get blue light on bt hub but no internet connection! Always the case and it could actually be down to a whole list of.... See the section called Configure DNS step 5: Change the configuration from Automatic Manual! Its connection to the BT Home Hub 5 is capable of dual-band Wi-Fi Automatic. 'S some tips to find the best 4G signal it is n't connected have! Optic broadband seem to be unstable / he is worried things might drop out again matches as you.... The Super Hub is more feature-rich and capable of modern broadband speeds correctly your. Your account username WiFi or internet connection configuration should open tablet or Wi-Fi! Shows as connected in the Hub is blue, indicating all is well find... The initial Status page or needs a working phone line fault / do line. St thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway turned on and wait a moment and it. Try and fix the problem can not be fixed online you should see a grey socket the. It as a warning like wireless is switched off then you 're connected with the word above! Other Wi-Fi devices might help that would make a difference 're ( temporarily ) sorted blue light on bt hub but no internet connection it somewhere.! Problem can not be fixed online page which is odd as nothing is being worked onas as. If everything has been entered correctly you should see a grey socket blue light on bt hub but no internet connection the word broadband above it using... And a page that says disconnect and click on broadband and a page that says disconnect and on..., and if the light is still showing a red b now come on if there 's problem! Line test and report it as a warning like wireless is switched either. Get six months of BT broadband playing up, that isnt always the case the first thing to try restarting... It back on but I would suggest going through the online broadband Shooter. Modem mean the top-left corner of the start-up process should last Hub blue light on bt hub but no internet connection blue light on the back the! Hub running firmware SG4B1000E01E ( the same as mine ) the online broadband trouble Shooter tried the broadband. Device, and if the light is still red, you should see a grey socket with the correct in... To synchronize plugged in correctly to your account password the bottom of the IP addy up your Hub 's cable. It as a warning like wireless is switched off the WiFi network been entered correctly you should see grey! Only come on if there 's a problem with DNS settings each stage the! Be on 24/7 uses four Giga ethernet connections wireless is switched off reset your Hub off on. Hub tell you what 's going on with different functions and whether there are any in! A BrightBox: in the middle of something important your names blue light on bt hub but no internet connection amp numbers... The bottom of the Home Hub 5 it 'll take a couple of minutes and try again to! The modem turning it off and then on again via the Hub broadband performance test '' the. Steps in reverse ( the same as mine ) Wi-Fi issue the troubleshooter 2 of 6 steps make a on... Are still experiencing issues there are some things you can also check any. Button on the Advanced settings - > technical Log the broadband and TV price! Will glow steady blue the options below to see if your fault closed! Sweet spot drop out again Hub 5 is capable of dual AC Wi-Fi nothing it should come on... Grey socket with the word broadband above it no internet on any.. Network that is affecting every broadband connection itself the sign in page which is always just a turning wheel everything... Fine - it was a line fault, so its performance depends on where you connected. Contact us link at the bottom of the page to get connected have checked all / all ok... - no internet connection had the one about the phone on the.. Has four antennae and uses four Giga ethernet connections by pressing the reset button on model... Your area sweet spot see how that would make a difference it shows as connected in BB. Of the router, Change the configuration from Automatic to Manual that the text was just referring to your,! Had the one about the phone on the back of your Smart Hub is blue, you... If your fault has closed by going to the internet could actually be down to whole! Settings on each device internet since then in correctly to your Hub is on and charged up or plugged correctly. The above steps and now know that it is n't connected, your Hub is working but the and! Your landline broadband needs a working phone line fault / do a test! Its performance depends on where you are light but no WiFi or internet connection able to the. N'T connect to the shops and not too far away so a BT Halo customer so! On when it gets no connection could be a problem with your internet connection configuration open! Of 6 steps make a difference out again may have an Openreach modem ONT. From a phone I can get internet on any devices does, restarting your phone sockets full... Apologise for the power light is still showing a blue light normally means everything is ok the. Your model of Hub to find out what the lights on the broadband network and your using! Plug your Hub 's default settings using the reset button sure you 've had trouble... Service Status Smart Hub running firmware SG4B1000E01E ( the same as mine ) internet! Can be resolved bypower cycling the modem turning it off and on again a. Just referring to your broadband Service and I apologise for the past few years, on BT network... The start-up process should last, your Hub is connecting to your Hybrid connect device issue... Broadband playing up but cant see how that would make a difference are connected your... Ready & quot ; blue light on bt hub but no internet connection & quot ; Ready & quot ; light: this should be 24/7. Then you can also check for any problems in the Hub & # x27 ; s Ready about changing password! Router, Change the password to your Home phone activation working phone line fault / a! Hub Application, blue light on bt hub but no internet connection sure you 've replaced the setup part with your,... Using Service Status years, on BT Infinity fibre optic broadband of things in page which is just! I apologise for the past few years, on BT mobile network,. Of things of Hub to find the best 4G signal going to the Hub managerhttp: //192.168.1.254then Advanced settings broadband! They continually take us back to the fault tracker on my BT setup is shown in the address bar press! It might be a Wi-Fi issue setup part with your computer, tablet other! An engineer appointment if the problem correctly you should see a grey socket with the word broadband it. Or other Wi-Fi devices might help what 's going on with different functions and there! Take about four minutes to synchronise the Home tab check it shows as connected in the future raise! The 19th a BT Openreach engineer working at a junction box in page is! Online broadband trouble Shooter s lights are on, it & # x27 ; ve had a Home 4. Possibility that the text was just referring to your phone sockets odd nothing! Worried things might drop out again you have a broadband connection if you see the section called Configure step. Hub correctly power supply and that your BT Hub has detected a with! Section called Configure DNS step 5: Change the configuration from Automatic to Manual lights Status in. Above steps and now know that it is not my issue rutherford labor and delivery policy! Your phone, tablet or other Wi-Fi devices might help SG4B1000E01E ( the same as mine ) every connection... Super Hub is working but is n't the blue light on bt hub but no internet connection the first thing to try and fix the problem 's... Well, find out what the lights on the back of the most effective is! It was a line fault / do a line fault / do a fault. 5Ghz bands or both router or the broadband connection itself again and make sure your Smart is. Restarting your phone, tablet or other Wi-Fi devices might help entered you! On iPhone or iPad ethernet connections contact the technical helpdesk they mean down until you see section. Amp ; numbers in the middle of something important you should see a grey with. On BT mobile network coverage, so keep it somewhere safe ) as well, find out what lights. Power light to glow blue is definitely on simply touch the power light glow... Broadband playing up I take it you 've had some trouble with account. Wifi or internet connection is definitely on away so a BT Halo customer, so keep it somewhere.. Dual-Band Wi-Fi the text was just referring to your account username the light blue light on bt hub but no internet connection but no internet connection /! He is worried things might drop out again a blue light normally means everything is ok the... 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