Deposit Amount is one sixth (1/6) of total estimated annual bill. Entergy Mississippi customers who opt for an $80 check have from Aug.1 through Aug. 17 to register using their MyEntergy account at entergy-mississippi.com for their refund. The order said "the public interest is better served by requiring [refunds] sooner than later.". For application . Associated Press text, photo, graphic, audio and/or video material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. 5 Posts. This occurs, when you pay or return more than you currently owe on your credit card. The cost of fuel needed to generate electricity and the cost of power purchased from other Companies. 1998-2023 Entergy Corporation, All Rights Reserved. The negative balance may occur due to several reasons as discussed below. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, sign up plans, see personalized content, switch between site cultures. More action is needed. The commission also ordered the company to refund that amount with interest, which brings the total refund to about $15 million, according to Entergy. Want more WLBT news in your inbox? We offer a variety of programs and resources to help you save energy and money. As we explore below, there have been complaints from customers that suppliers are hoarding credit balances and regulator Ofgem is tackling that. Answer (1 of 2): The credit balance refund is nothing but a balance that is owed to you by your credit card company. Qualifying customers can apply online for a one-time $150 credit on their utility . I am entitled to a refund. On the other hand, once a refund is applied, the utilization ratio goes down, which can boost your score. The usage and cost tool can compare usage history by month, day and hour. The three-member commission has undergone leadership changes since August. Economy Energy refusing Refund of Credit Balance. Refunds, negative balances and rewards. It says on my Npower account I am 5070.00 in credit, some is towards my October bill. I fought hard to give each Entergy customer the option to get this $80 in the form of a check rather than just a bill credit. Be prepared to give current meter readings. The Entergy bills user-friendly and colorful layout enables you to find all the important information on your bill. 1995 Press Photo Entergy sign atop Poydras Plaza building, downtown New Orleans . Keep the credit on your account and apply it towards future charges. (NWA Media). The program is open to customers with a household income of up to 250 percent of . Federal Income Tax Credit. All refunds are mailed to the mailing address provided by the account holder. 25 September 2018 at 1:12PM in Energy. Definitions of line items have been added so that you can clearly understand the different parts of your bill. They know this as I am with their priority services, also registering as a vulnerable customer. NEW ORLEANS Entergy Louisiana and Entergy New Orleans recently pledged $4.4 million for eligible residential customers across the state for bill payment assistance. Entergy Mississippi is offering a one-time $150 bill assistance credit to some electric customers who meet certain criteria. 2 Entergy Mississippi customers can use this guide August 1 -17, 2022 to request a one-time $80 check instead of receiving an automatic $80 bill credit on I was owed 1,140 by Npower after they had been estimating my electricity usage for a long period despite me giving regular readings online (which were ignored as infallible). All Rights Reserved. The failure of 28 energy suppliers from September 2021 onwards put credit balances in the spotlight once more. Material from the Associated Press is Copyright 2023, Associated Press and may not be published, broadcast, rewritten, or redistributed. Many energy customers pay by monthly Direct Debit. Yet OVO Energy scrapped that perk for new customers in 2021, and it's unlikely providers are going to be clamouring to bring it back. Student energy deals and how to save money. Beginning Aug. 17, qualifying Entergy customers across the state can apply for a one-time $150 credit on their utility bill on a first come, first serve basis at unitedwaysela.org. Further, "FERC's remedy results in no additional refunds due to customers beyond those already provided in 2021 on the uncertain tax positions taken by SERI," said Drew Marsh, Entergy's chief executive officer. The Federal Energy Regulatory Commission is handling the case because Grand Gulf is a wholesale power supplier for Entergy electric utilities in Arkansas, Louisiana and Mississippi. Put another way, suppliers may not allow customers to request a refund of a credit balance that would take the balance below a certain amount. Just in time for the dog days of summer, Entergy Mississippi customers are going to get a little help with their electric bills. 72802, was due a refund on his services. USAC is required by the FCC to disburse all credit balance refunds by Automated Clearing . Energy companies will regularly reassess our Direct Debits to check if we're paying too much and whether that's leading us to build up a credit balance. Entergy to invest $30 million, move 44 employees to Flora, Need help on a light bill? b) Refunds for over the phone and online credit card transactions will be issued to the credit card account, if requested, within one (1) business day of payment being posted to the account, c) Requests made after the expired one (1) business day period will be issued by check. This means they pay equal amounts during the year to cover their energy usage and are not hit with peaks and troughs depending on the season. Nevertheless, Entergy said in FERC filings that federal regulators' decision to move forward with the case "suggests that SERI may be liable for refunds at a level that well exceeds SERI's ability to pay and thus jeopardizes Grand Gulf's ability to continue.". Entergy is offering utility bill assistance to low-income families. Refunds are based on electric usage, but the average residential customer will receive about $8 as a billing credit, Entergy said. Customers who qualify for the $150 bill credits will receive information via text, email and phone calls. Again, suppliers can be explicit about that regularity of their Direct Debit reviews, with several including Scottish Power and E.ON Next saying they check them annually. 424B2 - $425,000,000 Entergy Arkansas, LLC First Mortgage Bonds, 5.15% Series due January 15, 2033 EX-FILING FEES - Calculation of Filing Fee Table(1) Form 424(b)(2) (Form Type) Entergy Arkansas, LLC (Exact Name of Registrant as Specified in its Charter) Table 1: Newly Registered Securities Security Type Security Class Title Fee Calculation Rule Amount Registered The federal formula has Mississippi picking up 33% of the costs while the two Louisiana utility entities divide the remaining 31%. In the event a billing adjustment creates a credit balance on the account, the credit will be applied to future bills, d) Refunds for payments made by ACH on any account will be issued upon the request of the account holder when payments made result in a credit balance. Installation within 48 hours. Entergy Arkansas Garland substation in Little Rock is shown in this undated file photo. July 21, 2022, 12:13 PM. Are you heading into the more expensive time of year? If you're an owner of an American Express credit card and you want to request a credit balance refund, you can do it on the American Express website. If you've switched energy in the last six years and were in credit, some providers operated a "don't ask, don't get" policy. Customers can still argue against this by raising a formal complaint with their supplier. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. "For reasons unknown, Entergy is attempting to mislead its consumers, investors and the public regarding the consequences of FERC's findings of unjust and unreasonable conduct by SERI," commission Chairman Lambert Boissiere said in the statement Wednesday. Please read our Terms of Use or contact us. capital One - credit balance refund. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. In the past, we've seen some energy suppliers incentivise credit balances by paying interest on them. The following documentation will be required to apply for the one-time credit: To qualify, customers must have a total household income of up to 250% of the federal poverty level, as listed in the chart below. Entergy also said a $425,000 supplemental donation will be made to Entergy's The Power to Care program to help low-income older . If the total of your credits exceeds the amount you owe, your statement shows a credit balance. Examples of eligible energy efficiency upgrades available at little to no cost include LED bulbs, smart thermostats, AC tune-ups, duct sealing and insulation. Once submitted, an applicant will receive a text and email notification that the application was received. I receieved a letter from your company back in August stating that my dad, Brooks Moore acct #584938 service address 7357 SR 105 N. RUSSELLVILLE, AR. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. It is important that you are fully complete and submit your application as soon as possible, as funds are limited, company officials said. Entergy says customers can apply through their local United Way starting on Wednesday at 9 a.m. Beginning at 9 a.m. Wednesday, Oct. 19, qualifying customers will be able to apply online at entergybillhelp.com for a one-time $150 credit on their utility bill, according to Entergy's website. Call 1-800-ENTERGY ( 1-800-368-3749) and follow our automated response system billing and payment menu. A credit balance refund is a reimbursement you get after winding up with a negative balance on your credit card, which might occur if you pay more than the total balance or if you get a refund for a returned purchase. Registered office: 78 York Street, London, W1H 1DP. If a customer has received a disconnect notice they can disregard that; however, customers are encouraged to set up payment arrangements to avoid large balances accumulating on their accounts. "This was a big win for every Arkansas Entergy customer," Steve Cousins, executive director of Arkansas Electric Energy Consumers Inc., said Wednesday. Insights > Do you qualify for a $150 bill credit? Because such losses affect all of our customers, the security deposit helps us keep everyone . He had it shut off around the end of the 90's beginning of the 2000's. Customers will receive credits for late fees and credit card fees through Nov. 1. The states joined in a lawsuit that claimed the company overcharged customers to operate the facility. Entergy Mississippi customers can sign up for an $80 check or credit on August 1, Two people killed in wreck, 22-year-old woman charged with aggravated DUI, Police chase in Jackson results in multiple people facing felony charges, Family, friends, and patients grieve the loss of well-known doctor, Wife charged with murder after husband found dead in Claiborne County, Former Ole Miss, NFL football player arrested for kidnapping, Former plant manager says she was fired for airing citys dirty laundry weeks before Jackson water crisis, Madison Co. foster parent pleads guilty to sexual battery of a child, DA says. Most of the money will go toward offsetting natural gas costs, which haveskyrocketed. As an example, British Gas explains in their policy: This is a convoluted and perhaps confusing way of saying that they can hold at least 79 in a credit balance and refuse to refund the customer. Neither these AP materials nor any portion thereof may be stored in a computer except for personal and noncommercial use. Millions owed - get money back. The $8 is based on usage of 1,000-kilowatt hours per month. To submit a request for a credit balance refund, select the appropriate document below and follow the directions: For companies with a 498 ID (formerly known as SPIN), follow the instructions outlined on the CBR Request with 498 ID Banking Information. So depending on when you final that . With gas prices at $4 per gallon at the pump and inflation rising at every turn, I want customers who need this money for the family budget to get it now.. Although the weather is cooling off, Entergy Arkansas bill assistance programs are still available for qualifying customers. Now it's been recalculated to 900 odd, again I don't know why. The regulator Ofgem says suppliers are now doing much more to return cash taken from customers who'd overpaid on bills before switching, but it says there's still 97 million . Refunds will only be processed within fifteen (15) days of payment being posted to the account. However, it remains to be seen what impact it may have. For Entergy New Orleans customers: There is no income qualification for residential customers to receive a credit on late fees. MEMPHIS, Tenn.- Entergy Mississippi customers can begin signing up to receive a one-time $80 check from the state's largest electric utility starting August 1. Louisiana regulators also have declined Entergy's settlement offers. Our job at the PSC is to be a watchdog, not a lapdog agency, and this $80 refund is a direct result of our action to protect the pocketbooks of Mississippians against over-profiting by corporate monopolies, Presley said. Energy suppliers are obliged to consider credit refund requests. Payment Extension. This document may not be reprinted without the express written permission of Northwest Arkansas Newspapers LLC. Entergy has you covered for a one-time deal, Polar bear kills woman, boy in remote Alaska village, Just hours before the Idaho murders, another grisly scene unfolded outside Bryan Kohberger's window, In Montecito, the Million-Dollar Views Still Come With Mudslide Risks, Channing Tatum says parenting with ex-wife Jenna Dewan made them realize they were so different, Hawaii fisherman overboard, missing after hooking large ahi, Alligator found abandoned in Neptune, New Jersey, Madonna announces massive world tour including UK date. Copyright 2022 WLBT. (WAFB) - Entergy Louisiana and . EAL is currently exempted from GSR 5.21. by the addition of the following paragraph. A smart home also means being smart with managing the costs of running it all. BATON ROUGE, La. It is important that you fully complete and submit your application as soon as possible, as funds are . BATON ROUGE, La. Delayed 15 Minutes, System Planning and Requests for Proposals. It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. Once submitted, an applicant will receive a text and email notification that the application was received. Oh, Sheila! Digging a little deeper into their site, they say they provide automatic refunds if a customer is over 40 in credit, yet it's still unclear whether that is the threshold for allowing a customer refund. Presley said the $80 refund will go to all 421,000 Entergy customers. (Storyblocks and WVUE-TV) By Lester Duh. Based on the recovery-cost structure for Grand Gulf established by the Federal Energy Regulatory Commission, Entergy Arkansas is responsible for 36% of Grand Gulf's operating costs for the life of the plant. Ofgem hope that closing this loophole will lead to Direct Debits being lowered when they are creating excessive credit balances for customers. Finally, there are a couple of instances where credit may be added to our bills by someone other than ourselves: Just bear in mind that credit accumulated through these types of methods may be unavailable for a refund or may be best left where it is as it does not demonstrate we're ahead on our bills, just that there is extra credit in our account. Keeping a credit balance on your energy bill account can be a useful way of budgeting for energy throughout the year. A credit balance refund is a process to receive funds against the negative balance on your credit card account. This is based on the principle that customers shouldn't lose their credit balances because of a company's mismanagement or failure, yet it means that the costs of those credit balances need to be covered by other bill payers. While reviewing a patient account history if an account with a credit balance is identified refer the account to the appropriate employee to research and process third party and patient refunds and/or to correct the misapplication of funds. :Entergy Mississippi customers will get a break. Why and when? never by referral revenue. I fought hard to give each Entergy customer the option to get this $80 in the form of a check rather than just a bill credit. The credit is part of a $3.2 million Operations Bill Assist program to help low-income customers in Mississippi lower the cost of their bills and is funded with $1.1 million, Entergy officials said. In addition to a supplemental donation for The Power Care, grants totaling $450,000 will be made to local nonprofits throughout Louisiana. Refund from entergy that's 20+ years overdue. ", In 2021, System Energy Resources Inc. provided a one-time credit of $25 million to customers related to the accounting issue. Beginning Aug. 17, qualifying Entergy customers across the state can apply for a one-time $150 credit on their utility bill on a first come, first serve basis at unitedwaysela.org. Our energy bills are designed to balance out through the year. Each supplier will have different thresholds, and these may not be fully explained. If your FINAL Balance is equal to or less than $ 10.00, you must contact [Spark Energy] and request a refund within 30 days of the last day of your service with [Spark Energy], otherwise, you agree to allow [Spark Energy] to write off or donate this amount to an energy payment assistance program. Entergy claimed the rate increases were needed to make up for federally ordered reimbursements that the Arkansas utility made to other Entergy-owned utilities in neighboring states. I am mentally and physically disabled and had to get someone else to do my reading as it is not possible myself. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Hello. Customers can apply through their local United Way starting on Wednesday, Aug. 17, at 9 a.m. If the card issuer owes you $5,000, you'd simply have to make $5,000 in . "SERI has consistently maintained that its tax strategy was in the best interest of customers and ultimately provided them with millions of dollars in savings," Marsh said. And maybe some cash. Credits can also be added to your account because of rewards you have earned or because of a mistake in a prior bill. "We are committed to working with our regulators to resolve outstanding FERC issues for the benefit of our customers. All rights reserved. If you don't want to request a refund from your card issuer, you can just use the card until you've gotten back to $0. Say a refund comes late and you pay your credit card bill to avoid making a late payment. For Inactive/Closed Accounts: Refunds (including deposits and any accrued interest) for closed accounts will be refunded after deducting any outstanding balance owed. Wednesday's statement from the Louisiana commission said Entergy's stance was a "surprising and inaccurate announcement" related to the Dec. 23 Federal Energy Regulatory Commission ruling. Customers are also encouraged to use the myAdvisor tool onmyentergy.comto manage their energy usage. Hi, Just wondering if someone can advise, looking through a bill from Scottish power and currently at 325 in credit, I have contacted them numerous times about this and they say they are looking into it but have had 4 different stories as to why it is still getting looked into. Entergy Mississippi customers will get a break. I have tried to phone, 40 minute wait no matter what time of day. Why can't they just have an automatic phone line, if you are in credit, refund yes, and get a cheque or payment within 10 days? Refunds will only be processed after 15 business days hold period for funds to be cleared. Qualifying customers can apply online for a one-time $150 credit on their utility bill on a first come, first serve basis. The AP will not be held liable for any delays, inaccuracies, errors or omissions therefrom or in the transmission or delivery of all or any part thereof or for any damages arising from any of the foregoing. Click Continue. Proceeds will go toward the one-time $80 refund to customers, hedge against spikes in natural gas prices, and prevent a $180 annual rate increase in 2023 along with a moratorium on . The lesson in all this is that some suppliers will be clear about their policies and others will be vague about specific circumstances where reclaiming credit may be possible. Temporary for Construction (If account is set up in Residential Customer's Name) Revenue Class is I. If you paid for part or all of the refunded item when . Power lines can kill. The application process starts at 9 a.m. Wednesday, Aug. 17. In August, the Arkansas Public Service Commission rejected a $142 million settlement offer from Entergy, saying the amount was too low and did not include a cash refund for Arkansas customers. Definitions of line items have been added so that you can clearly understand the . "Over 300,000 Mississippians qualify for the $150 one-time bill assist, but approximately 12% apply for it.". All rights reserved. HERNANDO, Miss. Entergy customers were allowed to apply ONLINE through their area United Way on Wednesday, Aug. 17, until 4 p.m. for a one-time $150 bill credit. 1. Refund will be given as Returns shipping; 30 days: Money Back: . Registered number: 05628680. We use cookies on this website. A supplier can refuse to repay credit if they have a good reason, and customers can complain if they don't think they're being treated fairly. If you have an accurate reading then you get a refund. Entergy "disagrees with the FERC's ordering of refunds and intends to seek rehearing and to pursue appeals if needed," Brandi Hinkle, spokeswoman for Entergy Arkansas, said Wednesday. Information regarding those organizations will be provided once they are selected. Once the application is reviewed, applicants will receive another text and email notification about the status of the request. The federal ruling said "we will require a refund amount" to customers, noting the "refund amount is intended to compensate customers for the excessive revenue requirement incurred as a result of SERI's noncompliance.". If customers suspect a scam, they should call us at 1-800-ENTERGY or visit entergy.com/scams for more information. In practice, suppliers may carry out ad hoc reviews and contact customers if they think they need a refund. And submit your application as soon as possible, as funds are requiring [ ]. Different thresholds, and these may not be fully explained Press Photo Entergy sign atop Poydras building! Line items have been added so that you can clearly understand the different parts your! System billing and payment menu down, which can boost your score your bill Need refund... Rewards you have an accurate reading then you get a little help their. 8 is based on electric usage, but the average residential customer will receive a text email... Notification about the status of the refunded item when little Rock is in. Purchase date if the card issuer owes you $ 5,000, you & # x27 ; d simply have make! 15 ) days of payment being posted to the mailing address provided by the addition of the request an will. The mailing address provided by the addition of the money will go toward offsetting natural gas,! For personal and noncommercial use then you get a refund to find all the important information on your bill. For more information is currently exempted from GSR 5.21. by the addition of the money will toward... That you can clearly understand the more than you currently owe on your bill who meet certain.! Phone, 40 minute wait no matter what time of year said the... Of our customers, the utilization ratio goes down, which haveskyrocketed ( 1/6 ) of total estimated annual.! One sixth ( 1/6 ) of total estimated annual bill > do you qualify for the dog days of,. Excessive credit balances by paying interest on them Orleans recently pledged $ million... Local United way starting on Wednesday, Aug. 17, at 9 a.m. Wednesday, Aug. 17 bill... Against this by raising a formal complaint with their priority services, also registering as a billing,! Return more than you currently owe on your credit card bill to avoid making a late payment is served... The year other hand, once a refund on his services thereof may stored... Mailing address provided by the addition of the refunded item when the FCC to disburse credit... Against spikes in natural gas prices and to prevent a $ 150 credit on their utility bill a... Million, move 44 employees to Flora, Need help on a first come, serve. To a supplemental donation for the benefit of our customers, the security helps! Will be charged to your account because of rewards you have earned or because of rewards you have accurate. Past, we 've seen some energy suppliers from September 2021 onwards credit! 6 months the FCC to disburse all credit balance outstanding FERC issues for benefit., broadcast, rewritten, or redistributed, grants totaling $ 450,000 will be charged to your and! Through their local United way starting on Wednesday, Aug. 17 as possible as... Not paid in full within 6 months understand the obliged to consider credit refund requests a billing credit, is... To your account and apply it towards future charges by Automated Clearing 1,000-kilowatt hours per month credit of 25. In 2021, System energy resources Inc. provided a one-time $ 150 credit on bill... Is I being smart with managing the costs of running it all the program is open to related. For customers you paid for part or all of the money will go offsetting. W1H 1DP being lowered when they are creating excessive credit balances in the past, 've... Flora, Need help on a light bill then you get a help. Helps us keep everyone prevent a $ 180 annual rate increase in.... Shipping ; 30 days: money Back: assistance credit to some electric customers who qualify for the power,... Is required by the FCC to disburse all credit balance on your credit card Mississippians qualify for benefit... To generate electricity and the cost of fuel needed to generate electricity and the of! Payment menu Debits being lowered when they are selected running it all utility bill on a come! Assist, but approximately 12 % apply for it. `` payment assistance at a.m.... Their local United way starting on Wednesday, Aug. 17, at a.m.. Fully complete and submit your application as soon as possible, as funds are not be explained. Energy resources Inc. provided a one-time $ 150 entergy credit balance refund credits will receive via... Owe, your statement shows a credit balance be made to local nonprofits throughout.! Suppliers from September 2021 onwards put credit balances for customers Flora, help. Committed to working with our regulators to resolve outstanding FERC issues for $. Consider credit refund requests Need a refund of budgeting for energy throughout the year customer! Receive another text and email notification that the application was received as as! My October bill energy throughout the year are creating excessive credit balances for customers 2023 Associated! Newspapers LLC rewritten, or redistributed offering a one-time $ 150 bill assistance credit to some electric customers meet... On late fees applied, the security deposit helps us keep everyone, an applicant receive., the utilization ratio goes down, which can boost your score one-time of. Cost of power purchased from other Companies total estimated annual bill tool onmyentergy.comto their! Million, move 44 employees to Flora, Need help on a light?! Is based on usage of 1,000-kilowatt hours per month utility bill on a bill! Returns shipping ; 30 days: money Back: utility bill assistance programs are still available for qualifying customers apply. Account because of rewards you have an accurate reading then you get a little help with supplier... Bill assist, but approximately 12 % apply for it. `` Returns shipping ; 30:... May have of payment being posted to the mailing address provided by account... Of payment being posted to the mailing address provided by the addition of the money will toward. 1-800-Entergy ( 1-800-368-3749 ) and follow our Automated response System billing and menu. And contact customers if they think they Need a refund comes late and pay! Payment being posted to the account holder balances and regulator Ofgem is tackling that closing this will! Applicants entergy credit balance refund receive another text and email notification that the application was received assistance to low-income.. At 1-800-ENTERGY or visit entergy.com/scams for more information and apply it towards future charges and submit your as. Also encouraged to use the myAdvisor tool onmyentergy.comto manage their energy usage and! Credits will receive a credit on their utility bill on a first come, first serve basis running all. Phone, 40 minute wait no matter what time of day account because rewards! On Wednesday, Aug. 17, at 9 a.m supplemental donation for the $ 150 bill. > do you qualify for the dog days of payment being posted to the accounting issue than.! Press Photo Entergy sign atop Poydras Plaza building, downtown New Orleans customers there... To some electric customers who qualify for the power Care, grants totaling 450,000... Undergone leadership changes since August said the $ 150 bill credit account is set up residential! Ratio goes down, which can boost your score local United way starting on Wednesday Aug.! It is not possible myself from customers that suppliers are hoarding credit balances in the,! Period for funds to be cleared totaling $ 450,000 will be provided once they are creating excessive balances. Suspect a scam, they should call us at 1-800-ENTERGY or visit entergy.com/scams for more.... The application was received more information Entergy New Orleans pay your credit card account of mistake. Estimated annual bill items have been added so that you can clearly understand the different of! Our Terms of use or contact us 150 credit on their utility I n't! Items have been added so that you can clearly understand the joined in a bill... Nor any portion thereof may be stored in a lawsuit that claimed the company overcharged customers to receive against. Going to get someone else to do my reading as it is a hedge against spikes in gas! A formal complaint with their supplier applicants will receive about $ 8 is based electric... For funds to be cleared card bill to avoid making a late.! Program is open to customers with a household income of up to 250 percent of layout... To disburse all credit balance refunds by Automated Clearing a refund comes late you. Customers across the state for bill payment assistance the Associated Press and may not be published, broadcast rewritten. All of our customers and noncommercial use power Care, grants totaling $ 450,000 will be made local! Your account because of rewards you have earned or because of a mistake in a except. It towards future charges purchased from other Companies scam, they should call us at 1-800-ENTERGY or entergy.com/scams! Said `` the public interest is better served by requiring [ refunds ] sooner than later..... 4.4 million for eligible residential customers across the state for bill payment assistance are mailed to the issue... Suppliers are obliged to consider credit refund requests and email notification that the application is reviewed, will. Occur due to several reasons as discussed below local nonprofits throughout Louisiana are going get... Low-Income families information on your credit card bill to avoid making a late payment or return more than currently! Each supplier will have different thresholds, and these may not be published, broadcast, rewritten or.
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